Effective Date: 1 October 2025
Rain Hope Sdn. Bhd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website rainhope.co or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, or other details when you contact us, make a reservation, or request services.
- Usage Data: Information on how you access and use our website, such as IP address, browser type, and visited pages.
- Cookies: Small files stored on your device to improve your browsing experience and personalize content.
2. How We Use Your Information
We use the collected information to:
- Provide and improve our products and services.
- Process reservations, inquiries, and catering requests.
- Communicate with you about updates, offers, and events.
- Comply with legal obligations and protect our rights.
3. Sharing of Information
We do not sell or rent your personal data. We may share limited information with:
- Service Providers who help operate our website or manage bookings.
- Authorities when required by law or to protect our rights and safety.
4. Data Security
We apply reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.
5. Your Rights
You have the right to request access, correction, or deletion of your personal data. To exercise these rights, please contact us at rainhopeco@gmail.com.
6. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
7. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.